read in browser A few months ago, a friend and colleague of mine said: “Shivani, no one buys conflict. Everyone thinks they’re good at conflict in the same way they think they’re good at receiving feedback.” It stopped me in my tracks. She was right, of course — she usually is! — and I haven’t stopped thinking about it since. So why this focus on conflict? Why do I find myself obsessed with conflict and relational skill-building, when we all think we’re so good at it? Conflict work is culture...